Frequently Asked Questions
What is your service area?
We primarily service the Chicagoland area and offer Chicago, IL transportation. We can also provide ground transportation through Illinois, Wisconsin, Indiana, and beyond. Contact one of our Customer Service Specialists at (312) 208-7354 for more details and a rate quote. We offer competitive rates for longer trips.
What vehicles do you offer for hire?
Our fleet consists of sedans, SUVs, Stretch Limos, and Executive Vans.
Are you closed on any holidays?
No. As Chicago’s premier ground transportation provider, we are open every day.
How far in advance do I need to make a reservation?
We suggest reservations be made 24 hours in advance. For last minute reservations, please call us at (312) 208-7354 and we will do our best to accommodate you.
Do you provide child safety seats in your vehicles?
Yes, we provide child safety seats for FREE, must be requested upon booking the reservation. In addition, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.
Do you have a lost and found department?
Yes. Please contact our customer service department at (312) 208-7354 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While LimoRSVP, Inc. is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
Rates & Billing
What is your cancellation policy?
Reservations over $500 must be canceled at least 72 hours before service; reservations between $100 and $500 must be canceled at least 24 hours before the service; reservations under $100 must be canceled at least 2 hours before the service. Cancellations made later than that, or customer no-shows, will incur a 100% charge on the quoted rate on your credit card.
What credit cards do you accept?
We accept MasterCard, Visa, Discover, and American Express.
Why do you ask for a credit card number when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
Do you accept checks?
No. We only accept credit cards or cash.
Do I need an account to make a reservation?
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.
How do I get a duplicate receipt?
Contact our accounting department at (312) 208-7354. They can email you a duplicate receipt for your records.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at (312) 208-7354 to review your charges.
Can I set up a direct billing account?
Yes. Please contact our sales department at (312) 208-7354 for details and to request an application.
What is a private ride?
A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.
What happens if my flight is delayed?
We monitor all flights arriving at O’Hare and Midway airports, as well as FBOs. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes.
Will your driver help me with my luggage?
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.
Will you meet passengers in the airport?
Yes, we offer several different services from baggage meets to on-site coordinators for large groups.