Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

LimoRSVP (“LimoRSVP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a transportation quote, make or manage a reservation, communicate with us, use a corporate account, or receive transportation services arranged by LimoRSVP.

This Privacy Policy applies to information collected through our website, quote and reservation systems, payment systems, emails, text messages, telephone communications, corporate accounts, and transportation services.

1. Information We Collect

The information we collect depends on how you interact with LimoRSVP and the services you request.

Contact Information

We may collect information such as:

  • Name;
  • Email address;
  • Telephone number;
  • Billing or mailing address;
  • Company name;
  • Job title;
  • Corporate account information; and
  • Other contact information you provide to us.

Quote, Reservation, and Transportation Information

When you request a quote or arrange transportation, we may collect information such as:

  • Pickup and destination addresses;
  • Service dates and pickup times;
  • Additional stops;
  • Passenger names;
  • Passenger and luggage counts;
  • Vehicle preferences;
  • Flight numbers;
  • Airline and airport information;
  • Arrival and departure information;
  • Hotel, office, residence, venue, or meeting-location information;
  • Meet-and-greet requests;
  • Event schedules and itineraries;
  • Requested amenities;
  • Accessibility or mobility-related requests;
  • Ages of children when child-safety seats are requested;
  • Special pickup or drop-off instructions; and
  • Other information reasonably necessary to arrange or provide the requested transportation.

Please avoid including unnecessary confidential, medical, financial, or other sensitive information in open-text fields or reservation notes.

Payment and Transaction Information

When you provide payment information, we may collect and store:

  • Payment card information;
  • Billing information;
  • Transaction amounts;
  • Payment status;
  • Gratuity information;
  • Refund or adjustment information;
  • Corporate billing information; and
  • Records associated with completed, changed, or canceled reservations.

Payment card information may be securely stored to process scheduled transportation, authorized reservation changes, additional charges, recurring services, corporate account billing, or future reservations authorized by the customer.

LimoRSVP is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”).

Payment card information is stored and handled through PCI DSS-compliant systems and processes.

Within LimoRSVP, access to stored payment card information is restricted exclusively to authorized employees whose job responsibilities require such access.

Communications

We may collect and retain information contained in communications with us, including:

  • Emails;
  • Text messages;
  • Contact-form submissions;
  • Quote requests;
  • Telephone inquiries;
  • Reservation instructions and changes;
  • Customer-service requests;
  • Complaints;
  • Reviews and feedback; and
  • Communications with our reservation, dispatch, chauffeur, or account-management personnel.

LimoRSVP does not record telephone calls.

We may maintain written notes regarding a telephone conversation when reasonably necessary to prepare a quote, manage a reservation, document customer instructions, resolve a service or billing issue, or provide customer support.

Website and Usage Information

When you visit our website, we and the service providers that support our website may automatically collect certain technical and usage information.

This may include:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website or source;
  • Date and time of access;
  • Pages viewed;
  • Website interactions;
  • Approximate geographic information;
  • Website errors;
  • Cookie or similar identifiers; and
  • Information used to maintain website functionality and security.

2. Information Provided by Other People

Transportation is frequently arranged on behalf of another passenger.

We may receive personal information about a passenger from:

  • An employer;
  • An executive assistant;
  • A travel coordinator;
  • A corporate account administrator;
  • A hotel;
  • An event planner;
  • A family member;
  • A colleague;
  • A chauffeur or transportation provider; or
  • Another person authorized to arrange transportation.

When you provide personal information about another passenger, you represent that you are authorized to provide that information for purposes of arranging or managing transportation.

3. How We Use Information

We use personal information as reasonably necessary to operate our business and provide transportation services.

This may include using information to:

  • Prepare and respond to quote requests;
  • Create, confirm, modify, and complete reservations;
  • Coordinate pickups, destinations, stops, vehicles, chauffeurs, and transportation providers;
  • Monitor flight information when necessary for airport transportation;
  • Communicate with passengers, bookers, executive assistants, travel coordinators, and corporate account contacts;
  • Provide reservation confirmations, pickup instructions, chauffeur information, and trip-status updates;
  • Process and document payments, gratuities, adjustments, refunds, and billing;
  • Maintain authorized payment methods for future or recurring transportation;
  • Administer corporate accounts;
  • Provide customer service;
  • Resolve complaints, billing issues, disputes, and claims;
  • Confirm identity and prevent unauthorized reservation changes;
  • Detect and prevent fraud, misuse, security incidents, and unauthorized transactions;
  • Maintain reservation, dispatch, service, accounting, tax, insurance, and business records;
  • Measure and understand website usage and performance;
  • Improve our website, reservation process, customer service, and transportation services;
  • Maintain website functionality and security;
  • Protect our customers, chauffeurs, employees, business, and systems;
  • Comply with applicable legal, regulatory, licensing, insurance, and law-enforcement requirements;
  • Enforce our agreements, Terms and Conditions, and other policies; and
  • Establish, exercise, or defend legal claims.

We may also use information for another purpose disclosed to you when the information is collected or with your authorization.

4. How We Share Information

LimoRSVP does not sell personal information.

We disclose personal information only when reasonably necessary to operate our business, arrange transportation, process transactions, maintain our website and technology, protect our interests, or comply with applicable law.

Chauffeurs and Transportation Providers

We may provide necessary reservation information to the chauffeur, vehicle operator, transportation company, or other provider assigned to perform the requested transportation.

Information provided may include:

  • Passenger name;
  • Passenger telephone number;
  • Pickup and destination information;
  • Service date and time;
  • Flight information;
  • Itinerary and additional stops;
  • Passenger and luggage counts;
  • Requested amenities; and
  • Special service instructions.

We provide only information reasonably necessary to coordinate and complete the requested service.

Nationwide and Worldwide Transportation Providers

LimoRSVP provides and coordinates chauffeured transportation in markets throughout the United States and internationally.

When transportation is provided by an affiliated or independently operated transportation company, we may provide that company with the reservation and passenger information reasonably necessary to perform the requested service.

Independent transportation providers may maintain their own privacy practices and legal obligations.

Service and Technology Providers

We may provide information to companies that perform services on our behalf or provide technology necessary to operate our business.

These may include providers of:

  • Reservation and dispatch systems;
  • Website hosting;
  • Website security;
  • Cloud or data-storage services;
  • Email services;
  • Text-message services;
  • Telephone and communication systems;
  • Form processing;
  • Payment processing;
  • Website analytics;
  • Fraud prevention; and
  • Website maintenance.

These providers receive information as reasonably necessary to provide their services to LimoRSVP or as otherwise permitted by law.

Payment Processing

Payment and transaction information may be processed through payment processors, banks, payment-card networks, and related financial-service providers as necessary to authorize, process, store, or reconcile transactions.

Within LimoRSVP, access to stored payment card information is limited exclusively to authorized employees whose job responsibilities require such access.

Corporate Accounts and Authorized Bookers

When transportation is arranged by an employer, executive assistant, travel coordinator, corporate account, event planner, family member, or another authorized person, we may provide that person or organization with information regarding the reservation.

This may include:

  • Reservation status;
  • Itinerary;
  • Service completion;
  • Charges;
  • Receipts;
  • Reservation changes; and
  • Related communications.

Professional Advisers and Insurers

We may provide information to our attorneys, accountants, auditors, insurers, claims administrators, consultants, and other professional advisers when reasonably necessary for legitimate business, accounting, insurance, or legal purposes.

Legal and Safety Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to a subpoena, court order, warrant, or other legal process;
  • Respond to a lawful government request;
  • Cooperate with law enforcement;
  • Investigate or prevent fraud, theft, or other illegal activity;
  • Protect the safety, rights, or property of passengers, chauffeurs, LimoRSVP, or others;
  • Respond to an accident, incident, insurance claim, or legal claim; or
  • Establish, exercise, or defend our legal rights.

Business Transactions

Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We may also disclose information to another person or organization when you direct or authorize us to do so.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies for website functionality, security, and analytics.

Some cookies may be necessary to:

  • Operate the website;
  • Maintain website security;
  • Process forms;
  • Support reservation functions;
  • Support payment functions;
  • Maintain website sessions; and
  • Remember visitor selections.

We also use analytics technologies to understand how visitors use our website and to evaluate website performance.

These technologies may collect information such as:

  • Browser type;
  • Device type;
  • Operating system;
  • Pages viewed;
  • Referring source;
  • Website interactions;
  • Approximate geographic information;
  • Date and time of visits; and
  • Cookie or similar identifiers.

You may configure your browser to block or delete cookies. Blocking certain cookies may affect the operation of website, reservation, payment, form, or security features.

6. Google Analytics

LimoRSVP uses Google Analytics to understand how visitors use our website and to help us evaluate and improve website performance, content, usability, and the reservation experience.

Google Analytics may use cookies and similar technologies to collect information regarding visitor activity and interactions with our website.

Information may include:

  • Pages viewed;
  • Time and date of visits;
  • Device and browser information;
  • Referring sources;
  • Approximate geographic information;
  • Website interactions; and
  • Other information concerning website usage and performance.

Google Analytics provides us with reports and measurements that help us understand website traffic and usage patterns.

LimoRSVP does not use Google Analytics as an advertising pixel or for cross-site behavioral advertising.

Visitors who wish to prevent their website activity from being made available to Google Analytics may use available browser controls or the Google Analytics Opt-out Browser Add-on provided by Google.

7. Google Search Console

LimoRSVP also uses Google Search Console to understand how our website appears and performs in Google Search.

Google Search Console provides information such as:

  • Search impressions;
  • Clicks from Google Search;
  • Search queries;
  • Search-result positions;
  • Pages appearing in Google Search;
  • Website indexing information; and
  • Technical website issues.

LimoRSVP does not use Google Search Console as an advertising pixel or to track individual visitors across unrelated websites.

8. Advertising and Cross-Site Tracking

LimoRSVP does not currently use advertising pixels or cross-site behavioral advertising technologies on its website.

We do not currently use:

  • Meta Pixel;
  • Google Ads remarketing pixels; or
  • Similar technologies intended to track individual visitors across unrelated websites for behavioral advertising.

LimoRSVP does not sell personal information or provide personal information to third parties for cross-site behavioral advertising.

Google Analytics is used for website measurement and analytics as described above, not by LimoRSVP for cross-site behavioral advertising.

If our website technology or advertising practices materially change in the future, we will update this Privacy Policy as appropriate.

9. Your Analytics and Cookie Choices

You may configure your internet browser to block, restrict, or delete cookies.

Please note that blocking certain cookies may interfere with website functionality, including forms, reservation features, payment features, or security functions.

To opt out of Google Analytics measurement across participating websites, you may also use the Google Analytics Opt-out Browser Add-on provided by Google.

LimoRSVP does not currently maintain a separate website-level opt-out mechanism for Google Analytics.

10. Email and Text Communications

Reservation and Service Communications

When you request a quote or reserve transportation, we may communicate with you by email or text message regarding the requested service.

These communications may include:

  • Quote responses;
  • Reservation confirmations;
  • Payment notices;
  • Pickup instructions;
  • Chauffeur and vehicle information;
  • Chauffeur-arrival notifications;
  • Trip-status updates;
  • Flight or itinerary updates;
  • Reservation changes; and
  • Customer-service communications.

These communications are related to the transportation or service you requested.

Promotional Communications

If you elect to receive promotional or marketing communications from us, you may unsubscribe from marketing emails by following the unsubscribe instructions contained in the message or by contacting us.

Opting out of promotional communications does not prevent us from sending communications necessary to manage a quote, reservation, payment, corporate account, or transportation service.

11. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes, including to:

  • Provide transportation services;
  • Maintain reservation and customer-service records;
  • Administer corporate accounts;
  • Process and document payments;
  • Maintain accounting and tax records;
  • Resolve billing matters and chargebacks;
  • Satisfy insurance, licensing, contractual, and regulatory obligations;
  • Address accidents, incidents, disputes, and legal claims;
  • Prevent fraud and unauthorized transactions; and
  • Enforce our agreements.

Retention periods may vary depending on the type of information, the transaction involved, operational requirements, contractual obligations, insurance requirements, and applicable legal requirements.

Information may be retained longer when reasonably necessary for an active dispute, investigation, insurance matter, legal claim, or lawful preservation requirement.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

12. Data Security

LimoRSVP maintains administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, acquisition, destruction, use, modification, or disclosure.

LimoRSVP is PCI DSS compliant.

Payment card information is stored, processed, and protected in accordance with applicable PCI DSS requirements.

Within LimoRSVP, access to stored payment card information is restricted exclusively to authorized employees whose job responsibilities require such access.

Contractors and other unauthorized individuals are not permitted to access stored payment card information within LimoRSVP.

Access to other personal information is limited to authorized employees and service providers who require the information to perform legitimate business functions.

Although we maintain safeguards intended to protect personal information, no website, electronic transmission, reservation system, payment system, or electronic storage system can be guaranteed to be completely secure.

Please notify us promptly if you believe your personal information, payment method, account, or reservation has been accessed or used without authorization.

13. Accessing, Correcting, or Deleting Your Information

You may contact us if you would like to:

  • Review information associated with your reservation or account;
  • Correct inaccurate contact, reservation, or account information; or
  • Request deletion of personal information that we are no longer required or reasonably necessary to retain.

We will respond to privacy requests in accordance with applicable law.

We may need to verify your identity before providing, changing, or deleting information.

We may retain information when reasonably necessary to:

  • Complete or document a transaction;
  • Provide requested transportation;
  • Maintain accounting, tax, insurance, or regulatory records;
  • Prevent fraud or unauthorized transactions;
  • Resolve disputes or chargebacks;
  • Comply with legal obligations; or
  • Establish, exercise, or defend legal claims.

To submit a request, contact:

Email: info@limorsvp.com
Phone: 312-208-7354

Please include “Privacy Request” in the subject line of an email request.

14. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly solicit personal information directly from children under 13 through our website.

An adult arranging transportation for a minor may provide information reasonably necessary to provide the requested transportation, such as:

  • Passenger name;
  • Age;
  • Pickup and destination information;
  • Authorized pickup information; or
  • Child-safety-seat requirements.

We use such information only as reasonably necessary to arrange and provide the transportation or comply with applicable legal requirements.

A parent or legal guardian who believes a child has submitted personal information directly to us may contact us regarding that information.

15. Interstate and International Transportation

LimoRSVP coordinates transportation in multiple jurisdictions throughout the United States and internationally.

When you request transportation outside an area served directly by LimoRSVP, necessary reservation information may be provided to an affiliated or independently operated transportation provider in the location where service will be performed.

Privacy and data-protection requirements may differ between jurisdictions.

We provide only information reasonably necessary to coordinate and perform the requested transportation, subject to applicable legal requirements.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, reservation platforms, payment services, maps, social-media platforms, review websites, or other external resources.

Third parties operate under their own privacy policies, terms, and security practices.

LimoRSVP does not control and is not responsible for the privacy practices, security, availability, or content of independently operated third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information directly to that service.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, privacy practices, or legal requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date at the top of the policy.

Material changes will apply prospectively unless otherwise required or permitted by law.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or LimoRSVP’s privacy practices, please contact us:

LimoRSVP
200 E Randolph Street
Suite 5100
Chicago, Illinois 60601

Email: info@limorsvp.com
Phone: 312-208-7354