Terms and Conditions

For transfer reservations within the Chicagoland area, cancellations must be made within the following notice periods to avoid a late cancellation charge:

• Sedan / SUV: At least 6 hours before the scheduled pickup time
• Van: At least 12 hours before the scheduled pickup time

For all hourly reservations, cancellations must be made at least 24 hours before the scheduled pickup time.

For transfer reservations outside the Chicagoland area, including nationwide and worldwide reservations, cancellations must be made at least 24 hours before the scheduled pickup time.

Cancellations made after the applicable deadline may result in a charge equal to 100% of the quoted reservation rate.

No-Shows: If a passenger does not cancel the reservation and fails to meet the chauffeur at the designated pickup location, the full applicable reservation charge and any related fees may apply.

If you are unable to locate your chauffeur, please contact LimoRSVP before leaving the pickup location. Leaving the pickup location without notifying us may result in the reservation being treated as a no-show.

Reservations must be changed or canceled within the period stated in the reservation confirmation. Special-event cancellation and change policies supersede this standard policy when specifically stated in the reservation confirmation.

Payment is processed according to the total quoted reservation amount:

Reservations over $500: Charged 72 hours before service

Reservations between $100 and $500: Charged 48 hours before service

Reservations under $100: Charged on the scheduled service date

Once a payment has been processed, the amount charged is non-refundable.

Additional charges resulting from changes to the reservation, wait time, overtime, stops, tolls, parking, damage, cleaning, or other incidentals may be processed separately.

By making a reservation, the client authorizes LimoRSVP to process the applicable transportation charges using the payment method provided or maintained on file.

This authorization also applies to additional charges resulting from wait time, overtime, itinerary changes, additional stops, tolls, parking, cleaning, vehicle damage, and other reservation-related expenses.

Additional charges that cannot be collected at the conclusion of service may be processed after the trip has been completed.

For curbside airport or train station pickups, passengers must collect all luggage and then call 312-208-7354. Dispatch will provide the designated pickup instructions and update the chauffeur.

For baggage meet or meet-and-greet service, no call is required unless the passenger is unable to locate the chauffeur.

Airport transfers include a 30-minute grace period for domestic arrivals and a 45-minute grace period for international arrivals.

After the applicable grace period, additional wait time charges will apply based on the reserved vehicle type.

Point-to-point reservations include a 10-minute grace period after the scheduled pickup time.

Additional waiting time beyond the grace period will be billed according to the reserved vehicle type.

Additional stops are subject to the following charges:

Inline stops: $20 per stop when the stop is located along the scheduled route

Out-of-route stops: Pricing will be calculated by our office based on the location and itinerary

Additional waiting time may also apply when a stop exceeds the time allowed for a standard passenger pickup or drop-off.

A late-night service fee of $15 to $25 applies to trips scheduled between 11:00 PM and 5:00 AM.

The applicable fee may vary according to the vehicle type, service location, and reservation details.

Any price provided before service is based on the trip details available when the reservation is quoted.

The final amount may be adjusted if the reservation involves additional wait time, schedule or itinerary changes, extra stops, added services, tolls, parking, or other expenses that were not included in the original quote.

The base rate covers the primary transportation service included in the reservation.

The final price may also include gratuity, a Surface Transportation Charge, fuel surcharge, airport or international-arrival fees, taxes, tolls, parking, wait time, and other trip-related expenses.

An airport transfer is a prearranged trip between a commercial airport or private aviation terminal and a confirmed pickup or destination address.

A point-to-point transfer is transportation between predetermined locations along a commonly traveled route within a particular market.

Point-to-point transfers are priced separately from airport transfers.

Hourly service reserves a vehicle and chauffeur for a defined period, allowing the passenger or booking contact to direct the itinerary during the reservation.

This service is appropriate for trips involving multiple destinations, waiting between appointments, or schedules that may change while the vehicle remains available.

Garage-to-garage service is billed at the applicable hourly rate beginning when the chauffeur leaves the garage to perform the trip and ending when the chauffeur returns to the garage after service.

The estimate will show the minimum number of billable hours. Actual billable time may exceed that minimum. European reservations may also include a per-kilometer charge.

The Surface Transportation Charge helps cover operational, administrative, and service-related costs associated with providing chauffeured transportation.

This charge is calculated as a percentage of the reservation’s base rate and may reflect general business expenses that are not attributable to a specific trip.

For sedan and SUV reservations within the United States and Canada, LimoRSVP determines the applicable fuel surcharge using fuel-price projections issued by the U.S. Energy Information Administration.

Because fuel-price projections are updated periodically, the surcharge included in the initial quote may differ from the amount charged when the service is completed.

Fuel surcharges for vans and other specialty vehicles may be calculated using a different method.

Additional trip-related expenses may include chauffeur accommodations or meals, airport or venue greeting services, parking fees, tolls, port or facility charges, special arrangements, and other costs incurred while fulfilling the reservation.

Questions about an incidental charge should be directed to our office and include the applicable reservation number so the charge can be reviewed.

International transportation quotes are calculated using the currency exchange rate available when the reservation is prepared.

The final charge will reflect the exchange rate in effect when payment is processed. Currency fluctuations may therefore cause the billed amount to differ from the original estimate.

LimoRSVP reservations automatically include a suggested chauffeur gratuity of 20%. The full gratuity amount is paid to the chauffeur.

Gratuity may be increased, reduced, or removed at the customer’s discretion by contacting our office.

Child safety seats and booster seats may be available for an additional charge and must be requested in advance.

Availability is not guaranteed until the requested seat has been confirmed by our office.

Passengers must comply with all applicable local laws and regulations concerning seat belts and other required passenger-safety equipment.

Pets must be secured in an appropriate kennel or soft-sided carrier while traveling in a LimoRSVP vehicle.

The customer is responsible for any cleaning costs or vehicle damage resulting from the animal.

Service animals accompanying passengers with disabilities are exempt from the carrier requirement.

Passengers with disabilities may travel with a service animal in a LimoRSVP vehicle.

No additional transportation fee will be charged for a service animal accompanying the passenger.

All LimoRSVP vehicles are strictly non-smoking.

Passengers may be charged for cleaning, deodorizing, repairs, or loss of service time resulting from a violation of this policy.

Complimentary Wi-Fi may be available in certain LimoRSVP vehicles.

Passengers who choose to use the service do so with the understanding that wireless internet connections may involve privacy, security, and data risks, including unauthorized access, intercepted communications, malware, corrupted files, or data loss.

LimoRSVP is not responsible for damage to a device or network, loss of information, security breaches, or other issues arising from the use of in-vehicle Wi-Fi.

The client is responsible for the conduct of all passengers included in the reservation.

The client assumes financial responsibility for damage caused by any passenger to the vehicle or its contents. Applicable charges may include cleaning, repairs, replacement of damaged property, and revenue lost while the vehicle is unavailable for service.

Additional charges may also apply when the trip involves undisclosed passengers, excess luggage, additional stops, extended waiting, overtime, or other service requirements not included in the original reservation.

LimoRSVP is not responsible for delays, missed connections, or interrupted service caused by traffic, road closures, weather, mechanical problems, public emergencies, acts of God, or other circumstances beyond its reasonable control.

LimoRSVP is not responsible for passenger conduct or illegal activity occurring during service.

The chauffeur may immediately terminate transportation when passenger behavior is illegal, unsafe, abusive, threatening, destructive, or otherwise violates these terms. Depending on the circumstances, the chauffeur may return the passengers to the original pickup location or end service at a safe location.

When service is terminated because of passenger conduct or a violation of these terms, amounts already paid or otherwise due for the reservation will not be refunded.

LimoRSVP is not responsible for belongings that are left behind, lost, or misplaced during transportation service.

Passengers should check the vehicle carefully and remove all personal items before exiting.

Automobile liability insurance is provided for all LimoRSVP transportation services. Coverage is procured in the market where the service is rendered and meets or exceeds the minimum insurance requirements applicable in that jurisdiction.

LimoRSVP prohibits chauffeurs and employees from working while impaired by alcohol or drugs.

Any passenger who believes a chauffeur or employee may be under the influence should report the concern to our office immediately.

Live customer service and dispatch support are available 24 hours a day, seven days a week.

LimoRSVP provides transportation according to vehicle and chauffeur availability without discrimination based on race, sex, color, national origin, sexual orientation, religion, gender identity, disability, age, pickup location, or destination.