Thank you for letting us be of service!
If you have any question or issue, please call us at 312-208-7354 as soon as possible so we can solve the problem immediately.
For curbside airport or train pickups only: When you arrive at your pickup location with ALL luggage in hand, please call 312-208-7354 notifying dispatcher of your arrival and obtain pickup instructions.
Baggage meet – you do not need to call us, unless you are unable to locate your driver.
It is of utmost importance that all clients act in a responsible manner to preserve the condition of the vehicles. The client is responsible for the actions of his/her guests in every regard to this agreement. Client assumes full financial responsibility for any damages to the vehicle or property caused by the client or party whether by accident, neglect or intent. Client assumes responsibility for any overtime fees and authorizes credit card charges to be made to cover these or any other costs due and not collected at the end of the charter. Our company and the driver assume no responsibility for articles left in the vehicle, or for any illegal acts committed by the client during the rental.
Wait Time – Airport Transfer: Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted fifteen (15) minutes of wait time after the scheduled pickup time. Wait time beyond fifteen (15) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in fifteen (15) minute intervals.
Wait Time – Point-to-Point Transfer: Customers are permitted fifteen (15) minutes of wait time after the scheduled pickup time. Wait time beyond the fifteen (15) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in fifteen (15) minute intervals.
Payments: Reservation over $500 will be charged 7 days before service; reservations between $100 and $500 – will be charged 48 hours before service; reservations under $100 will be charged on the day of service. All credit card charges are non refundable.
Gratuity(Tip): Please note that 20% will automatically be added to your reservation. Any cash given to the chauffeur would be considered a gratuity above and beyond the 20% charged on your reservation. The payment of this recommended tip is subject to the passenger’s full discretion and may be increased or decreased by contacting our office. Any tip received will be remitted in full to the chauffeur.
Cancellation policy: Reservations over $500 must be canceled at least 72 hours before service; reservations between $100 and $500 must be canceled at least 24 hours before the service; reservations under $100 must be canceled at least 2 hours before the service. Cancellations made later than that, or customer no-shows, will incur a 100% charge on the quoted rate on your credit card.
Please be aware that upon any infraction of this agreement, the driver has the option of returning to the point of pick up or ending the service at the point of infraction and all monies shall be forfeited. Our company cannot be held responsible for delays or inconveniences due to traffic, unknown or unforeseen mechanical failures or situations deemed “Acts of God”.
Additional charges for wait time, extra stops, extra luggage, extra passengers, etc. may also be added to the base amount.
All vehicles are non-smoking.
Thank you for choosing LimoRSVP.